Overview

Macspire Ltd accepts a few reliable payment methods that are popular around the globe. We are deeply concerned about our client’s safety regarding work quality and payment transfer, so we have chosen the best of all! Our primary focus is being a credible service provider and keeping the trust of our clients, so we have designed a flexible payment and refund policy. Let’s move forward with it.

Payments & Refund Policy

The below payment & refund policies are designed to create a transparent and trustable business relationship between Macspire Ltd and its honourable clients.

• As per our policies, after project confirmation and before moving towards the execution phase, we take up-front payments in order to secure the interest of our client.
• If the budget is higher than usual, negotiations can be made, and payments can be split into fragments or parts as per the feasibility of both Macspire Ltd and the client.
• All payment transfer charges are exclusive of the project’s total cost and are to be paid by the client, i.e. bank transfer fees etc.
• For any confirmed project, if Macspire Ltd is unable to deliver the work as per the decided/ required terms, it makes improvements to work. If customers do not allow for revisions/ improvements, only 50% of the total payment made by the customer is refundable.
• In case of not delivering the work after several attempts and declaring it as “not doable”, 100% amount of the payment made by the customer is refundable.
• In case of project cancellation, 100% of the payment made by the customer is refundable before the work starts.
• If due to any possible reason, the client claims a refund after the work has been started. In that case, 50% of the payment made by the customer is deducted for the cause of not informing for cancellation in time, and 50% of the payment made by the customer is refundable.

Late or missing refunds

• If you haven’t received a refund yet, first recheck your bank account.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all this and still have not received your refund, please get in touch with us at sales@macspire.co.uk for a resolution.

Revision/ Amendment Policy

We provide revisions to amend the work as desired by the client on the below terms and conditions:

• For general service cases, i.e. website development, mobile application development, etc., the client can ask for a revision within 7 days. After this, Macspire Ltd will not be held responsible for any errors/ revisions/ amendments in the project. 
• For writing services, the client can claim revisions for up to 30 days. After this, Macspire Ltd will not be held responsible for any errors/ revisions/ amendments in the project.
• All requested revisions must fall under the initial requirement of the project. If it falls out, the client will need to make an additional payment decided as per revision requirements.
• The number of revisions is decided and set at the time of project plan/ quote creation. Usually, Macspire Ltd provides a maximum of 3 revisions for all projects.
• Once a revision is provided as required, and the project is marked as “completed”, Macspire Ltd will not be held responsible for any errors/ revisions/ amendments in the future until the client purchases the revision service.

Need help?

Contact us at info@macspire.co.uk or WhatsApp us at +44 7902131647 for questions related to refunds and revisions.